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Privacy Policy

Last Updated: 18/02/2025

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1. Introduction
Roberton VetEcho Mobile Services ("we," "our," or "us") is committed to protecting your privacy and ensuring compliance with the UK General Data Protection Regulation (UK GDPR). This Privacy Policy explains how we collect, use, and store personal information when you use our Wix-powered website for booking services related to veterinary practices.

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2. Information We Collect
We collect and process only the personal data necessary for the purposes of organizing bookings and facilitating communication between clients (animal owners) and veterinary practices. The information we collect may include:

  • Full name

  • Contact details (email address, phone number, address)

  • Pet details (name, species, breed, age, medical history if necessary)

  • Booking and appointment details
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3. How We Use Your Information
We will only use your personal data for the following purposes:

  • To facilitate and manage veterinary bookings

  • To communicate essential information between clients and veterinary practices

  • To provide updates, reminders, or changes regarding your booking

  • To comply with any legal obligations
     

4. Data Storage and Retention
All personal data collected through our website is stored securely using Wix's applications and infrastructure. We retain personal information only for as long as is required by law or necessary for the purposes outlined in this policy. Once no longer required, data will be securely deleted or anonymized.

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5. Data Sharing
We will only share your personal data with:

  • Veterinary practices involved in your bookings

  • Legal or regulatory authorities where required by law We do not sell, trade, or otherwise share your personal data with third parties for marketing purposes.
     

6. Your Rights Under UK GDPR
Under UK GDPR, you have the following rights regarding your personal data:

  • The right to access your data

  • The right to correct inaccurate or incomplete data

  • The right to request deletion of your data (where legally permissible)

  • The right to restrict or object to data processing

  • The right to data portability (if applicable)

  • The right to withdraw consent at any time To exercise any of these rights, please contact us at privacy@vetecho.co.uk.
     

7. Data Security
We take appropriate measures to protect your personal data from unauthorized access, loss, or misuse. Wix provides a secure hosting environment, and we implement appropriate security protocols to safeguard your information.
 

8. Cookies and Tracking Technologies
Our website may use essential cookies to improve functionality. Any tracking technologies used are managed through Wix’s platform settings, and you can manage your cookie preferences via your browser settings. We do not use any non essential cookies to operate this website.
 

9. Contact Information
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:

10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify users of significant updates.

By using our website, you agree to the terms outlined in this Privacy Policy.

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